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This case study details how a financial services organization utilized data-driven insights to validate suspicions of project underperformance. By analyzing developer effort and collaboration patterns, the client identified significant productivity gaps and knowledge risks within their outsourced vendor teams.
The client suspected that a particular project was underperforming for the year, however, there was no data to support this.
Developer Analytics provided three separate charts analysing the project in question:
As a result it was discovered that 40% of the total Billable Coding Effort (BCE) for 2020 was delivered by outsourced developers. For this particular project, the outsourced developers were delivering a minimum effort to the project as they appeared to be working on other projects, even though they should have been solely dedicated to the clients project.
It was found that on average, the vendor’s key developers were under performing by 75% compared to the client’s enterprise average. This was further articulated through the August statistics which showed it as being the most productive month for the year in 2019, whereas, in 2020 it was the month of minimum effort.
Caption: The interaction map demonstrated that there was a high risk of knowledge loss due to two key developers working together in isolation, rather than knowledge being distributed across the team.
Overall the project was 76% less productive than it should have been and the code was 38% less maintainable than the average project in 2020.
BlueOptima provides the only objective platform for managing software development productivity and quality.