Support for Subversion Active MultiSite

Access the Subversion support you need, when you need it.

24/7 Response: Guaranteed response times from our specialists located worldwide.

No delay: Core Subversion developers on staff enable us to deliver critical fixes without delay.

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Support Packages

	Community	Standard	Premium
Problem Resolution
Support Hours [Pacific or GMT]		24hr x 5 days	24hr x 7 days
Online Case Tracking		24hr x 5 days	24hr x 7 days
Phone Support
Email Support
Certified Subversion Binaries	View Binaries	View Binaries	View Binaries
Named Support Contacts		5	10
Case Allotment		150	Unlimited
Guaranteed Response Times
Priority 1: Critical		2hr	1hr
Priority 2: High		16hr	7hr
Priority 3: Medium		48hr	24hr
Priority 4: Low		7 days	5 days
Options
Subversion System Health Check
Pricing	Free	$21,995	$32,995

Priority definitions

Priority 1: Critical — The customer’s production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.

Priority 2 High — The customer’s system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer’s operations and productivity. Customer’s system is exposed to a potential loss of data or interruption of service.

Priority 3: Medium — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.

Priority 4: Low — General use question or future enhancement request.

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