Success Story: $7M in Vendor Credits – How Objective Metrics Exposed 250 Inactive Developers

Which Product?

We implemented Performance Insights to give the client full visibility over their external developers (which constituted 70% of their entire developer cohort).

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The Background

The client needed to understand whether they were getting value for money from their vendor strategy.

Using our unique objective metrics, we measured developer performance and found that 250 vendor-provided developers were completely inactive.

That meant no code changes for long periods, while invoices kept rolling in.

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The Results

This insight led to our customer receiving $7M in credit refunds from their IT vendors.

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